Privacy policy.

The data controller for the Website is Lexity.ai AG, Switzerland (Company Number: UID: CHE-191.846.557). We process personal information collected from users residing within the United Kingdom in strict alignment with the UK GDPR, the UK Data Protection Act 2018, and applicable Swiss federal data protection laws.

To use the Smarterclaims service, you must upload relevant insurance policy documents, correspondence, or refusal letters. Depending on the nature of your insurance dispute (e.g., medical, health, travel, or vehicle insurance), these documents may contain sensitive personal information, including health conditions, medical treatments, or financial data ("Special Category Data" under Article 9 of the UK GDPR).

We process this sensitive data strictly on the lawful basis of your explicit consent, which you must grant via our frontend interface prior to file upload. This data is processed transiently for the sole purpose of compiling your customised rebuttal pack. Your personal data is never used for advertising, user profiling, or the training of internal or external Large Language Models (LLMs).

Smarterclaims operates on a strict data minimization model to safeguard your privacy:

The 24-Hour Window: Upon successful processing and payment, your compiled rebuttal document pack is dispatched to your validated email address via our secure transmission architecture. All uploaded source documents and generated text files are retained in our secure database for exactly 24 hours from the time of delivery. This temporary window is maintained solely to verify successful file transfer and to assist with customer support inquiries if a delivery failure occurs.

Permanent Erasure: Upon the conclusion of this 24-hour window, an automated server-side routine executes an irreversible hard-deletion, wiping all uploaded materials and generated rebuttal documents from our active servers, infrastructure caches, and file systems.

Transactional Ledger Exception: Basic transactional metadata necessary to satisfy statutory accounting, auditing, and corporate tax regulations (your email address, purchase timestamp, fee paid, and Stripe payment tokens) is maintained in an independent, secure database and is not subject to the 24-hour deletion rule.

We partner with Stripe to manage payment security and transaction processing. Stripe acts as an independent data processor and maintains its own security protocols. No insurance documentation or sensitive medical records are shared with or exposed to Stripe.

You retain the right to request access to, correction of, or immediate deletion of any data held within our systems. Given our 24-hour automated deletion lifecycle, please note that any request to access or modify your uploaded insurance documents must be executed before the automated server purge occurs. For data privacy inquiries, contact our compliance officer at privacy@lexity.ai.