Steve Smart joined Clive Bull in the LBC studio for an in-depth chat about insurance claims. From understanding your policy rights to challenging unfair refusals, Steve shares insights from his decade as General Counsel at AIG and the thousands of cases he's personally handled.
Fire, flood and your home insurance.
What your home insurance actually pays out when fire or flood strikes: the strict definitions of a storm, the costly trap of under-insurance, and how gradual wear-and-tear or missing smoke alarms can void your claim. Plus simple steps to work out your true rebuilding costs and gather vital evidence before you speak to your insurer.


What your home insurance actually pays out when fire or flood strikes: the strict definitions of a storm, the costly trap of under-insurance, and how gradual wear-and-tear or missing smoke alarms can void your claim. Plus simple steps to work out your true rebuilding costs and gather vital evidence before you speak to your insurer.
More from Steve on LBC.
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What your car, travel and home policies actually pay out when belongings are stolen from a vehicle: the surprisingly low contents limits, the exclusions for an unlocked car or items left on show, and where home cover can step in. Plus simple steps to protect phones, tech and valuables before anything goes missing.
With jet-fuel prices nearly doubling and flights being cancelled, Steve sets out your rights: why an airline can't raise your fare once you've booked, what the Denied Boarding and Package Travel rules entitle you to, and how FCDO advice against travel decides whether a travel-insurance claim is paid.
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Clive Bull broadcasts on LBC, the UK's most-listened-to commercial news & talk station.
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